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  1. Are there any web integrations or APIs available?

    Currently, there are no APIs or plugins available that use our applications/technology However, if you have an idea for something that would be really valuable to your research, we would love to hear from you . For industry partners and v...
  2. Why does my company have to pay for access?

    Free access is only provided for individual academic, government, or other non-profit researchers For pharmaceutical, biotechnology, and other for-profit companies, access is subscription-based. Enterprise subscription offers the privacy, secur...
  3. Are some vendors favoured?

    We absolutely DO NOT bias search results toward our partners The data speaks for itself and good reagents and model systems rise to the top because they tend to be used more often. BenchSci is proud to be vendor-agnostic. You can trust that we...
  4. Trouble loading page?

    Similar to any web-based platform, a browser refresh or computer restart may fix the problem Here are some things you could try if you are having trouble loading a page, or are experiencing strange behaviour on the website: Try logging out a...
  5. Do I have access to the ASCEND platform?

    Access to the platform is dependent on the email address that you use to sign in.  Typically, we rely on the domain of your institutional email address to determine eligibility. Scientists at academic and non-profit institutions  can ac...
  6. What are third-party or independent data sources?

    ASCEND has the world’s most powerful and comprehensive biomedical experiment-focused dataset. In addition to our publication corpus, our database is further enriched by a vast library of scientifically trusted third-party sources to surfac...
  7. How do I find out about new features or data updates in ASCEND?

    Whether it's ASCEND's quarterly updates or new feature releases, stay informed through the following channels to make the most of its capabilities for your research needs. 1. Visit the Knowledge Center The ASCEND Knowledge Center is ri...
  8. How to create an account

    Thank you for your interest in creating an account! Please email support@benchsci.com if you have any questions! 1. Go to signup/login page: app.benchsci.com Check out this article to learn more about eligibility to sign up for ...
  9. What's the best way to get in touch with us?

    There are a few ways to get in touch with us! Feel free to reach out to our Scientific Support team through one of these methods. Someone will be in touch within 1 business day! In-app Chat Email Request Form Click at the...
  10. Explore the Knowledge Center widget

    The knowledge center widget integrates guide content from the knowledge center website ( knowledge.benchsci.com/home ) with the application ( app.benchsci.com ) This widget is an alternative way for you to access existing articles in the knowl...